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Store Manager for Second Chance Thrift Shop


Background information: Supporting the Summerville community since 1988, Second Chance Thrift Shop is an all-volunteer nonprofit organization that receives donations of clothes and household goods from the public.  It’s a way to give a second chance to previously-treasured belongings.  Volunteers sort, test, iron, and make the items sales worthy.  Volunteers sell the items, keep the shop well stocked, and maintain an attractive sales floor.  Shoppers can purchase quality housewares, home décor, clothing for the whole family, and more.  With 88 dedicated volunteers, Second Chance is a welcoming and friendly place to donate, shop and volunteer. Proceeds are donated to local nonprofit organizations through our Community Support Awards program.  In 2022, we awarded $161,500 to nonprofits that serve those most in need in our community.


Store Manager Job Description

The Store Manager is responsible for the overall daily operations of the shop and work room.


Store Manager Duties and Responsibilities

The Store Manager is critical to the success of the shop. The duties include:

  • Managing and overseeing shop operations

  • Opening and closing

  • Ensuring efficient functioning of the shop

  • Managing the sales floor and work room

  • Hiring, firing and management of volunteers

  • Facilitating customer service

  • Managing volunteer recruiting, training and attrition, schedules, and assigning responsibilities

  • Managing inventory per established procedures

  • Enforcing exceptional customer service

  • Setting criteria for volunteers

  • Following security and safety measures, emergency and lock-down strategy

  • Ensuring health and safety compliance

  • Coordinating with the Merchandising Manager on displays and layout of store fixtures and products

  • Participating in all organization events

  • Keeping the Board of Directors informed on a timely basis and keeping up to date on policy changes by the Board


Store Manager Skills and Qualifications

  • Extensive computer skills in social media, email, Excel, and Word

  • Product display creation skills and cleanliness to maintain presentable shop image

  • Excellent communication and interpersonal skills to deal with volunteers and customers, problem solve and relay volunteer duties and instructions

  • Exceptional decision-making and problem-solving skills to make quick decisions, deal with volunteers and resolve conflict

  • Outstanding customer service skills

  • May be required to attend Board meetings


Store Manager Experience Requirements

Store Managers need three or more years in a similar role with supervisory experience and proven management skills. Store Manager also requires proven experience of exemplary customer satisfaction and improvement strategies.


Store Manager Education

A Store Manager must have a bachelor’s degree or equivalent experience.


Store Manager Salary Expectations

Salary is commensurate with experience, knowledge, and responsibilities.  Hours will be between 35 and 40 per week.


Certificates and Licenses Required

Must be willing to give permission for a background check, drug test, and DMV report.  Must possess a valid unrestricted driver’s license.  Must be able to lift or move objects of at least 20 pound and climb ladders.


$40,000-$50,000 depending on experience

15 days PTO

To Apply

Email a current resume to  Write Store Manager in the subject line and include a cover letter.

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